Contact
Write to the studio
One product, a small team, and a real reply. Most messages are answered within one business day.
hello@difavo.com
The studio
- hello@difavo.com
- Reply time
- Usually within one business day, Monday to Friday.
- Address
- Difavo
97 Main St E
Hawkesbury, Ontario, K6A 1A1
Canada - Returns
- Start a return by email and we will send instructions the same reply. Returns policy
The address is for correspondence. Please do not send a return before we confirm it, so nothing gets lost.
Send a message.
Tell us what you need and we will answer plainly. If you are asking about an order, include the order number and it will be faster.
Straight to the right place
Skip the form.
Orders and shipping
Where is my mat
Tracking goes out as soon as your order moves. If it has been longer than that, write with your order number.
Returns
Thirty days, no debate
Unused and in original condition, within thirty days. Tell us the order number and we will send instructions.
Press and wholesale
Working together
Stockists, press requests and collaborations all reach the same inbox, and the same people answer them.
Before you write
Most answers are already written.
Size, fit, care, shipping and returns are all covered in plain language. If yours is not there, the form above is the fastest way to reach us.
Free shipping in Canada
Tracked on every order, no minimum.
30 day returns
Unused mats, original condition, full refund.
Ships rolled, arrives flat
Protected in transit, settled within minutes.
Designed in-house
Our own work, never licensed, made in Canada.
Quietly Original
Or just start with the surface.
One considered desk mat. Free shipping across Canada.
Free shipping in Canada · 30 day returns · Ships rolled, arrives flat